The quickest and easiest way to order prescriptions is through the NHS App.

If you are registered with the NHS App or Patient Access, you can order your prescriptions online.

If you do not have one of these apps, you can click the relevant button to visit their websites and register for an account.

If you are unable to order your prescription online, please telephone the Practice on 01386 765600 or drop your repeat prescription slip into the Practice reception team.

How to order your repeat prescription.

 

Repeat prescriptions are issued when a GP is happy for you to have more medication without the need to see you each time. 

If your GP has agreed that your medication should be issued as a repeat, you can order it in a number of different ways.

Please note that it takes 72 working hours for prescriptions to be processed.

Ordering your prescription online

The quickest and easiest way to do this is by using the NHS App.

You can also use Patient Access, or the Practice’s Online Consultation tool, to order your prescriptions online. Please login using the buttons above to order your repeat prescriptions.

Ordering your prescription in person

Alternatively, you can drop off your repeat prescription slip at reception or drop it in the post box by the entrance to the Practice - just tick the items you require and drop it into the box at reception.

Ordering your prescription by phone

To order your prescription via the phone call 01386 765600

Home Delivery services

Our Home Delivery Service is available for our dispensing patients who find it difficult to come to the surgery or other collection points to collect their medication. Please note that you must order your prescription at least 7 days before your expected delivery date.

If you would like to find out if you could be part of the delivery service, or you’d like more information, please contact the dispensary on 01386 765600

If you are eligible you will be asked to sign a delivery agreement and will then be advised when the service will commence. You must be at home to take delivery of your medication when we call, we cannot leave it elsewhere.

Alternatively, most pharmacies operate a home delivery service now. Simply request your prescription from us then notify a local pharmacy. If they are able to, they will collect the prescription and bring the items to your home.

Find a local Pharmacy

Click the button below to visit our Pharmacy page, which shows you how to find a local pharmacy that you can nominate as your place of choice to collect prescriptions from.

When can I collect my prescription?

 

Under normal circumstances, it takes 72 working hours for prescriptions to be processed for collection from your nominated pharmacy or the Practice.

Here’s when you can expect your prescription to be available, depending on when you order:

  • Ordered by noon Monday - ready to collect from noon Thursday

  • Ordered by noon Tuesday - ready to collect from noon Friday

  • Ordered by noon Wednesday - ready to collect from noon Monday

  • Ordered by noon Thursday - ready to collect from noon Tuesday

  • Ordered by noon Friday - ready to collect from noon Wednesday

It’s your responsibility to ensure that you order your medication in advance – we suggest when you have 7-10 days supply left, it’s time to think about re-ordering.

Common Queries

 

My medication isn’t on repeat or I only use it occasionally.

Please contact your local pharmacy or the Practice to discuss any medication that you require but cannot order.

Please ensure that you ask well in advance to make sure you don’t run out of medication. Requests can take up to 3 working days to process.

What happens if I miss my checkup?

We have a duty to ensure that your medicines are prescribed safely and we will remind you to come in for appropriate tests and checkups. If reminders are ignored, we may have to reduce your medication supply until you have had your blood test or appropriate checkup.

I have a question about my prescriptions. How do I ask the Practice for information?

You can contact the Practice by calling us on 01386 765600. You can also submit an online request by clicking the button below.

I’ve requested my medication early, but it’s been rejected.

We try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request (e.g. going on holiday). Failure to do so may lead to your medication request being refused.

I’m having problems with my medication, or have decided to stop.

Please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.

How much will my prescription cost?

There are standard NHS prescription charges, to find out more information about prescription charges click the button below.