There are many different ways you can book an appointment.

If you are registered to the NHS App or Patient Access, you can book an appointment online using these services.

Alternatively, you can call the Practice to book an appointment.

Using the online systems for appointments allows the phone lines to be freed up for more urgent appointment enquiries, so if you’re booking a routine appointment please consider using one of our online systems before telephoning the Practice.

How to book an appointment.

 

All Doctor consultations are by appointment only at Merstow Green Medical Practice. Please contact us on 01386 765600, where possible between 8-11am, to book an appointment on the day. Some appointments with our Clinicians and attached services are pre-bookable in advance.

We send out text reminders before your appointment so that you don’t miss it. If you’d like to take advantage of this service, please provide the Receptionist with your mobile phone number when you call to book an appointment.

Booking via Phone

The Reception team will ask some questions on behalf of the GP before booking you an appointment, as it may be more appropriate for them to refer you to a different service, such as urgent care or A&E. This is all based off the GPs advice, so please be patient with our Reception team.

We offer same-day telephone consultations if you require general medical advice from a GP, Pharmacist or Nurse Practitioner.

Booking Online

You can book appointments online by visiting the NHS App or Patient Access on the button above. This helps relieve pressure from our phone lines, allowing for urgent calls to be answered in a timely manner. If you’d like to book appointments online, please register for the NHS App or Patient Access using the button above.

Urgent Appointments

We reserve a number of appointments each day for urgent cases. Please call us as soon as possible and advise the Receptionist that your call is urgent and you will be directed to the most appropriate service.

Home Visits and Telephone Advice.

Home Visits

Home visits are available for patients who are either housebound or unable to visit the Surgery due to illness. All home visits will be organized by a clinician, with more serious or urgent visits taking priority. If possible, please call the Surgery on 01386 765600 from 8:00am to 11:00am if you require a home visit, to give the clinician time to plan the visits.

Telephone Advice

Telephone advice is accessible by contacting our Reception and asking for telephone advice from a GP, Pharmacist or Nurse Practitioner, after which someone will be in touch to give you advice over the phone.

Cancellations.

Please always let us know if you don’t wish to take up your appointment. Even if it is at the last minute, we can always fill it. We understand that you may now feel better or something else has cropped up and we are happy to rearrange, but please let us know.

You can cancel by calling 01386 765600 or by logging in to your preferred online service (such as the NHS App). Please click the relevant button below to cancel your appointment.

Please note that we do record all incidences of not turning up, and we will be in touch if you miss an appointment. We do reserve the right to ask you to leave the practice list if you won’t help us to help you by keeping to your appointments - as missed appointments cost the NHS money, and make it harder for the rest of our local community to access appointments with us.

Need help urgently?

Patients with urgent requirements will always be seen on the same day—but if you have an emergency you don’t think is appropriate for us, or we are closed, you should call the following numbers:

999

Patients with very serious or life-threatening health conditions, such as chest pain, severe bleeding or loss of consciousness, should phone 999 without delay.

NHS 111

Patients who are unsure whether to visit A&E for their condition, or have an urgent medical need outside of our opening hours, should call NHS 111.