Online Consult

Coronavirus / Covid19

Following Public Health Guidance please note we are no longer offer face to face appointments without being triaged first, therefore we are unable at this time to offer any Patient Access 'On-Line face to face appointments'. Please see further information below regarding Coronavirus / Covid19.  Many thanks.

Repeat Prescribing Requests

Please be aware that we will be moving from 48 hours to 72 hours notice for repeat prescription requests from April 2020.

Merstow Green Medical Practice


Welcome to the home page of the Merstow Green Medical Practice website.  We aim to provide all our patients with a high standard of personal, caring family medicine within the resources available to us and to deal with any problems you may have as quickly and efficiently as possible.

We hope to use our Surgery website as a way of presenting all our patients with an up to date resource for all information relating to our Practice.  We will keep it current with any news, developments and details that are relevant to the Practice and our patients.

As well as a source of information about our Practice, the staff and the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information.  If there is topical health information we will also add this to the website.

Our team includes 6 GPs, 5 Nurses, Practice Pharmacist, 3 Health Care Assistants, our in-house Dispensary (available to eligible patients) with delivery service where appropriate, Reception, Medical Secretaries and Management staff.

Should you wish to register at our Practice, whether new to the area or from another local Doctor's Surgery and you live within our Practice catchment area, please complete a registration form and submit, click    Register Now.

Alternatively please telephone a member of our Patient Liaison Team if you have any queries or wish to discuss further, they will be happy to help.

COVID - 19 - Face Coverings

All patients that are attending the surgery for a face to face appointment with a clinician will be asked to wear a face covering.  You will need to provide your own simple face covering, for example a scarf, bandanna or mask.  There are useful tips on the government website of how to make a face covering using things around your home.  For further guidance please click Government Website / Face Covering

From 24th July 2020 individuals will be asked to wear a face covering in various public settings. The government website lists legitimate reasons for not wearing a face covering.


For information regarding self-exemption please visit Government Website - - Face Coverings




There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS. 


Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern.


We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number. Our doctors/nurses/admin members never ask for any details apart from Name, DOB and Address to verify we are speaking to the correct person.


Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable. 


If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.

Coronavirus / Covid19 Advice

The NHS Worcestershire and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available where possible. You can find the latest information and advice from Public Health England at: and on NHS.UK Website

  •         If you have a new continuous cough, and/or fever, loss of taste/smell you should stay at home and follow the guidance for yourself and your household regarding self isolation.  Stay indoors and do not be in close contact with anyone else. If your symptoms deteriorate NHS 111 have an online coronavirus service that can tell you if you need further medical help and advice on what to do:  Only telephone NHS111 direct if you are unable to go on-line. Do not go to a GP surgery, community pharmacy or hospital.

  •      Testing is now available for anyone.To book a test please click: Book a test
  •      The Test and Trace System is now in place.  If you test positive for Covid-19 you will be asked for details of people you have been in close contact with.   The Test and Trace Service could contact you to inform you that you have been near someone that had test positive for Covid-19.  Please follow the guidance given.
  •      Follow the guidance for Social Distancing and when this is not possible follow the guidance and wear a mask/face covering.
  •          Wash your hands more often than usual, for 20 seconds using soap and hot water.  Especially when you get home or into work, after coughing, sneezing and blowing your nose, after being in public areas, or when you eat or handle food. Use hand sanitiser if that’s all you have access to.    
  •          To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.

  •      put used tissues in the bin straight away and wash your hands afterwards

  •      try to avoid close contact with people who are unwell
  •      do not touch your eyes, nose or mouth if your hands are not clean
  •           Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.

At the current time and based on our understanding of what is known of COVID-19 and other similar respiratory viruses, it is likely that older people and those with chronic medical conditions may be vulnerable to severe disease. As more information emerges, recommendations may change.



Click on the link for a copy of the below Statement:

Link:  Information for Employee's re Med 3 Certification

Online booking of appointments and ordering prescriptions

Patient Access

Please click Patient Access for online booking of appointments and repeat prescription ordering. IF you don't have Patient Access and would like to be registered for this service please click here  Patient On-Line Access Request Please note: We are unable at this time to offer 'online face to face appointments' for booking.

Patient Participation Group


We are pleased to have a Patient Participation Group and encourage interested patients to join.  Members will be kept informed of topical issues, be able to express their views on planned service developments and to raise any issues which are of concern and/or will help to improve the standard of care offered by us.  If you would like to join the group, please ask the Patient Liaison Team led by Colette Woodhouse the Patient Liaison Manager email

Would you recommend our Practice to your friends and family?


The NHS Friends and Family Test is an important opportunity for you to provide feedback on the services that provide your care and treatment.  Your feedback will help NHS England to improve services for everyone. For more information about the Friends and Family Test, please watch this short Friends and Family Test video.

Please click here to view our Friends & Family Survery Results

(Site updated 22/10/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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