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Coronavirus / Covid19

Following Public Health Guidance please note we are no longer offer face to face appointments without being triaged first, therefore we are unable at this time to offer any Patient Access 'On-Line face to face appointments'. Please see further information below regarding Coronavirus / Covid19.  Many thanks.

Repeat Prescribing Requests

Please be aware that we will be moving from 48 hours to 72 hours notice for repeat prescription requests from April 2020.

Merstow Green Medical Practice

Welcome to the home page of the Merstow Green Medical Practice website.  We aim to provide all our patients with a high standard of personal, caring family medicine within the resources available to us and to deal with any problems you may have as quickly and efficiently as possible.

We hope to use our Surgery website as a way of presenting all our patients with an up to date resource for all information relating to our Practice.  We will keep it current with any news, developments and details that are relevant to the Practice and our patients.

As well as a source of information about our Practice, the staff and the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information.  If there is topical health information we will also add this to the website.

Our team includes 7 GPs, 5 Nurses, Practice Pharmacist, 3 Health Care Assistants, our in-house Dispensary (available to eligible patients) with delivery service where appropriate, Reception, Medical Secretaries and Management staff.

Should you wish to register at our Practice, whether new to the area or from another local GP Surgery and you live within our Practice catchment area, please complete a registration form available from our Patient Liaison Team on the Reception desk.

Coronavirus / Covid19 Advice

The NHS Worcestershire and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available where possible. You can find the latest information and advice from Public Health England at: and on

  •         If you or a member of your household have a new continuous cough and/or fever your entire household should stay at home and self isolate for 14 days. If you live alone and are experiencing the above symptoms you only need to self-isolate for 7 days.  Stay indoors and do not be in close contact with anyone else. If your symptoms deteriorate NHS 111 have an online coronavirus service that can tell you if you need further medical help and advice on what to do:  Only telephone NHS111 direct if you are unable to go on-line. Do not go to a GP surgery, community pharmacy or hospital.

  •          Wash your hands more often than usual, for 20 seconds using soap and hot water.  Especially when you get home or into work, after coughing, sneezing and blowing your nose, after being in public areas, or when you eat or handle food. Use hand sanitiser if that’s all you have access to.    

  •          To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.

  •      put used tissues in the bin straight away and wash your hands afterwards

  •      try to avoid close contact with people who are unwell
  •      do not touch your eyes, nose or mouth if your hands are not clean
  •           Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.

At the current time and based on our understanding of what is known of COVID-19 and other similar respiratory viruses, it is likely that older people and those with chronic medical conditions may be vulnerable to severe disease. As more information emerges, recommendations may change.



Click on the link for a copy of the below Statement:

Link:  Information for Employee's re Med 3 Certification

2019 'Flu Vaccination Appointments

Flu shot

For more information, please see the NHS website

PLEASE NOTE - we are continuing to offer eligible patients flu vaccinations until the end of March 2020, Please drop in.

* You should have the 'flu vaccination if you:

  • Are pregnant;
  • Have certain medical conditions;
  • Are living in a long-stay residential care home or other long-stay care facility;
  • Receive a carer's allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill.

Patients aged under 18 years

** Children should have the 'flu vaccination if:

  • Over the age of 6 months with a long-term health condition;
  • Aged 2 and 3 years on 31 August 2019, that is, born between 11 September 2015 and 31 August 2017;
  • Aged between 4 and 9 years will be given at school but are available in the Practice;
  • Aged between 10 and 18 years at risk.

Online booking of appointments and ordering prescriptions

Patient Access

Please click Patient Access for online booking of appointments and repeat prescription ordering. Please note: We are unable at this time to offer 'online face to face appointments' for booking.

Improved Access Appointments at

The Hub, The Riverside Surgery, Evesham

extended hours

We now offer GP routine face to face improved access appointments (on occasion telephone consultations) for our patients to be seen (subject to availability) at The Hub which is at The Riverside Surgery, Evesham, Monday to Friday from 6.30pm to 8.00pm and weekends from 8.00am to 12noon. When the appointment is made for you, you will be asked to consent to registering to this service and for the clinician to view your medical record.

Please speak to the Practice during surgery hours if you wish to be booked into this service.

Between the hours of 6.30pm to 8.00pm weekdays, 8.00am to 12noon weekends, you will be able to telephone the Worcester Hub directly on 01905 789061 to book/cancel your appointment.  The Reception staff based there will receive your call and will be able to book your appointment into one of the 5 Hubs, depending on availability and whether it is appropriate.

Please see attached for further information regarding GP extended hours.

Please see attached for further information regarding nurse extended hours.

Patient Participation Group


We are pleased to have a Patient Participation Group and encourage interested patients to join.  Members will be kept informed of topical issues, be able to express their views on planned service developments and to raise any issues which are of concern and/or will help to improve the standard of care offered by us.  If you would like to join the group, please ask at the Patient Liaison Team on the Reception desk or email Kerry Petersen-Jones at

Would you recommend our Practice to your friends and family?


The NHS Friends and Family Test is an important opportunity for you to provide feedback on the services that provide your care and treatment.  Your feedback will help NHS England to improve services for everyone. For more information about the Friends and Family Test, please watch this short Friends and Family Test video.

Please click here to view our Friends & Family Survery Results

(Site updated 19/03/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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