PLEASE NOTE THAT WE ARE CLOSED ON: BANK HOLIDAY MONDAY 31st MAY 2021
IF YOU NEED ASSISTANCE DURING THIS TIME PLEASE CONTACT OUT OF HOURS TEL: 111
FOR IMPROVED ACCESS APOINTMENTS PLEASE TELEPHONE: 01905969864 (BETWEEN 9-1PM SAT/SUN/MON)
Practice opening hours
|Monday||8.00am – 6.30pm *|
|Tuesday||8.00am – 6.30pm *|
|Wednesday||8.00am – 8.00pm *|
|Thursday||8.00am – 8.00pm *|
|Friday||8.00am – 6.30pm *|
Merstow Green Medical Practice closes at 6:30pm Monday to Friday.
8PM CLOSING TIMES (Wednesday and Thursday)- These times are in reference to the extended hours appointments from 6.30pm to 8.00pm which are by arrangement only and not for walk-in and are held at Riverside Surgery, Evesham. (please see further down for more infromation)
The Practice doors will be locked to the general public from 6.30pm daily. Should you require assistance the Surgery is open for telephone enquiries until 6.30pm.
Using the Surgery Intercom System:
The Surgery now uses an intercom system to communicate with our patients before they can enter the surgery. This enables the Surgery to ensure that all patients that come in or out of the Surgery are protected. When attending the surgery you will be able to come through the first set of main doors, after this the second set will be closed and you will need to use our intercom system to speak to our Receptionist (currently placed at the dispensary front.) You will be asked what your reason for attending the surgery is, if for an appointment you will be asked our Covid-19 protocol questions and asked to gel your hands before you will be allowed in and for prescriptions you will be asked for your address and to gel your hands. The second set of doors will then be opened by our Receptionist after this information has been obtained.
Please do not use the intercom to order medication or to book appointments. For more information on ordering medication please see our Prescriptions tab on the navigation bar. For appointment information please see our Appointments tab on the navigation bar.
Please note that the Receptionist deals with all patients that come to the intercom and also those that are collecting medication after their appointment so please be patient as they can only deal with one patient at a time. When you have been let in we can no longer deal with face to face queries for medication or appointments. For these queries you will need to telephone the surgery and choose your relevant option according to your query.
When attending the surgery the Receptionist may not be at the front desk and may of had to step away momentarily, but will return so please refrain from pressing the intercom call button numerous times. You may also find that the Receptionist may be on the telephone when you arrive at the surgery, please be patient and refrain from pressing and holding the intercom button numerous times. As stated the Receptionist deals with all patients coming in and out of the surgery will be with you as soon as they can be.
Dispensary opening hours
|Monday||8.00am – 6.00pm |
|Tuesday||8.00am – 6.00pm |
|Wednesday||8.00am – 6.00pm |
|Thursday||8.00am – 6.00pm |
|Friday||8.00am – 6.00pm |
We are closed on all Public Holidays:
- Wednesday 1 January 2021
- Good Friday 2 April 2021
- Easter Monday 5 April 2021
- May Bank Holiday 3 May 2021
- Spring Bank Holiday 31 May 2021
- Summer Bank Holiday 30 August 2021
Extended Hours at The Hub, The Riverside Surgery, Evesham
We now offer GP extended hours routine face to face appointments (on occasion telephone consultations) for our patients to be seen (subject to availability) at The Hub which is at The Riverside Surgery, Evesham, Monday to Friday from 6.30pm to 8.00pm and weekends from 8.00am to 12noon. When the appointment is made for you, you will be asked to consent to registering to this service and for the clinician to view your medical record.
Please speak to the Practice during surgery hours if you wish to be booked into this service.
From 1 April 2019 you will be able to telephone the Worcester Hub directly on 01905 789061 to book/cancel your appointment during extended hours (6.30pm to 8.00pm weekdays, 8.00am to 12noon weekends). The Reception staff based there will receive your call and will be able to book your appointment into one of the 5 Hubs, depending on availability and whether it is appropriate.