Frequently Asked Questions

This page is your first point of contact for all your questions. Our most asked questions and topics will feature on this page from all aspects of the surgery. These topics will include frequently asked questions from our Dispensary Department to Reception and from our Phone Room. Each Area of the surgery will be colour coded so you know which department each question relates to. 


If you feel that we are missing any topics that you think may be beneficial to being on our FAQ pages please contact the surgery by using our comments and suggestions form under the contact us page on the Navigation bar.


Dispensary Questions:

What are Dispensary's opening hours? 

Dispensary's opening hours are Monday-Friday 8am-6pm

Prescription Pick-Up:

A common miscommunication that happens is the 72 hours that needs to be allowed for pick-up of prescriptions. For example if you drop off your prescription on Monday morning then your prescription will be available to pick up Thursday morning. A big mis-conception is that you add the same day of dropping off your request to the 3 day allowed time for dispensary to sort out your medication. 

Ordering Repeat Prescriptions:

You can order your repeat medications by calling our Repeat Prescriptions Telephone Line (between 9am-10am weekdays) on 01386768131. Alternatively if you collect your medication from a pharmacy in the Evesham area you contact that pharmacy and they can send the Dispensary a prescription request for you. Please ensure you contact your pharmacy within enough time for your prescription to arrive to us and allow the 3 working days for the prescription to be processed. 


Reception Questions:

Online Access Problems:

If at any point of either registering to use the service or you are already set up for this service and are having problems your first place for help will be the Patient Access Support Centre. Please always check the support centre for help before contacting the Practice.

How do I register at the Practice:

Step 1: Firstly you need to complete the registration form and New patient health questionnaire found under the Registrations Tab. 

Step 2: After you have sent these forms to us (completing and submitting will send them automatically to the surgery) one of our Patient Liaison Team will contact you to arrange to see Identification 

Step 3: You will be offered to come into the surgery or alternatively a video call will be arranged for you to show us your Identification. (x1 photo ID and x2 letters with name and address OR (Birth Certificate and x2 letters with name and address.)

Step 4: After we have seen your ID you will be registered onto the system. You will receive a letter to say your registration has been successful within 7 days. You will be contacted if for any reason it is unsuccessful.


Administration/Phone Room Questions:

What is and how do I get a Covid-19 Pass: 

For all information regarding Covid-19 passes please click here

When will I be called for my second Covid-19 Vaccination? 

All patients with valid mobile numbers will receive a text message inviting them for their second vaccination between 8-12 weeks after your first dose. Any patients without a mobile number will be called or if we have no contact information for you, you will be sent a letter. Please note following government guidance we CANNOT book you in any earlier than 8 weeks for your second dose of your vaccination.

When will I be called for my Covid Booster Jab?

All patients that are eligible for the Covid-19 booster jab will be contacted via text message when you are able to book an appointment. If you do not have a mobile number on your notes the surgery will contact you when you are able to book your appointment. Please note you need to of had your 2nd Covid-19 Vaccination a minimum of 6 months before you are able to book your Covid-19 booster jab. Please note that not everyone will be eligible for this booster jab, those eligible are as follows: 

  • Anyone over the age of 40 years old 
  • 16-49 year olds with underlying health conditions
  • Anyone that lives in a household with a patient that has an immuno-suppressed condition

As stated you will be contacted when you are able to book your appointment for your Covid Booster Jab.  12-15 year olds are being invited via their schools for their Covid-19 Vaccination. If you or your child have any questions please click here to read our information leaflets.

Can I book my child in for their Covid Vaccination? (they are aged between 12-15) 

12-15 year olds are being invited via their schools for their Covid-19 Vaccination. Your child's School will contact you when they are able to give your child their vaccination. If you or your child have any questions please click here to read our information leaflets.

Can I book a face-to-face appointment with my Doctor?

Due to the ongoing pandemic we are still operating our call on the day appointment system. This means you should call the surgery between 8am-11am to have a telephone call with your GP. If urgent and you cannot call during that time we can book a telephone call in the afternoon but we ask for you to call in the morning when possible. Please note our admin team cannot book face-to-face appointments they can only book the initial telephone calls with the Doctors and Nurses. The clinicians book their own appointments after triaging patients over the telephone, if they feel you need to be seen face-to-face they will offer you an appointment to come into the surgery. 

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