Frequently Asked Questions

This page is your first point of contact for all your questions. Our most asked questions and topics will feature on this page from all aspects of the surgery. These topics will include frequently asked questions from our Dispensary Department to Reception and from our Phone Room. Each Area of the surgery will be colour coded so you know which department each question relates to. 

FAQ's

If you feel that we are missing any topics that you think may be beneficial to being on our FAQ pages please contact the surgery by using our comments and suggestions form under the contact us page on the Navigation bar.

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Dispensary Questions:

What are Dispensary's opening hours? 

Dispensary's opening hours are Monday-Friday 8am-6pm

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Prescription Pick-Up:

A common miscommunication that happens is the 72 hours that needs to be allowed for pick-up of prescriptions. For example if you drop off your prescription on Monday morning then your prescription will be available to pick up Thursday morning. A big mis-conception is that you add the same day of dropping off your request to the 3 day allowed time for dispensary to sort out your medication. 

If you use of Automatic Ordering Prescription Service then you will be given a slip of paper with your prescription. This will inform you of the next date that you can collect your medication. If you lose this piece of paper you can contact the surgery and we can inform you of your next collection date. 

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Ordering Repeat Prescriptions:

Our repeat prescription line has now closed. If you can collect your medication from a pharmacy in the Evesham area you need to contact that pharmacy and they can send our Dispensary a prescription request for you. Please ensure you contact your pharmacy within enough time for your prescription to arrive to us and allow the 3 working days for the prescription to be processed. Another method you can now use to order your medication is to set up online access with the surgery or alternatively drop off your repeat prescription in our post box. 

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What is Automatic Ordering?

The Dispensary offer an Automatic Prescription Ordering Service. This allows patients to leave their prescriptions to be ordered monthly by our dispensary as stated above each month you collect your medication you will be handed a slip of paper with your next collection date on it. This also applies if you use this service for delivery of your medication.

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Reception Questions:

Online Access Problems:

If at any point of either registering to use the service or you are already set up for this service and are having problems your first place for help will be the Patient Access Support Centre. Please always check the support centre for help before contacting the Practice. https://support.patientaccess.com/

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How do I register at the Practice:

Step 1: Firstly you need to complete the registration form and New patient health questionnaire found under the Registrations Tab. 

Step 2: After you have sent these forms to us (completing and submitting will send them automatically to the surgery) one of our Patient Liaison Team will contact you to arrange to see Identification 

Step 3: You will be offered to come into the surgery or alternatively a video call will be arranged for you to show us your Identification. (x1 photo ID and x2 letters with name and address OR (Birth Certificate and x2 letters with name and address.)

Step 4: After we have seen your ID you will be registered onto the system. You will receive a letter to say your registration has been successful within 7 days. You will be contacted if for any reason it is unsuccessful.

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How do I change my contact details/Address with the surgery? 

If your contact details have changed or your address has changed you can easily update your details by completing the online form on our website. This can be found on the main homepage under the photo of the surgery and the introduction to the website. The form can also be found at the very bottom of the website in the green banner..

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Administration/Phone Room Questions:

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Can I book face to face appointment with my Doctor?

Our GP appointment system is ‘book on the day’.  You are able to book a telephone consultation on the day with the GP you wish to speak with.  Our GP's will telephone triage your request in the first instance and book a face to face appointment if needed and arrange any tests required. We offer on-line and direct booking of  some GP ‘on day’ face to face appointments.  We kindly ask that you telephone between 8-11am on the day you wish to be sure we can accommodate your request.

We have our improved access appointment service that offer telephone consultations in the evening if this would be your preference.

Can a Triage Nurse Prescribe?

Our Advanced Nurse Practitioners offer direct and on-line Minor Ailment Telephone Consultations on the day and will book face to face appointments and arrange any tests required during this consultation.  They are able to prescribe and treat minor ailments.

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How do I apply for a sick/fit note? 

Firstly you need to make sure that you have self certified for 7 days. After your 7th day of self certification if you are still unwell you can then request a sick note from your GP. 

PLEASE NOTE IT IS AT THE GP'S DISCRETION IF A SICK/FIT NOTE IS PROVIDED. GP'S DO NOT OFFER SICK NOTES FOR COVID-19 INFECTIONS, YOU NEED TO CONTACT NHS111 TO GET AN ISOLATION NOTE. 

When asking for your sick/fit note please ensure you inform the admin team how long you are wanting the sick note for, what is is for and/or if it is an extension to an existing sick note. If the GP is happy to do a sick note for you we will then contact you when it has been completed. You need to allow minimum 3 working days for your sick/fit note to be completed. You then have 2 options to obtain your sick note. 

You can either: 

1. Come to the surgery and collect your sick/fit note

2. We will send you a text message to gain your consent to send you your sick/fit note. Once we have your consent we will then attach your sick note to a text message to you. 

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