Frequently Asked Questions

This page is your first point of contact for all your questions. Our most asked questions and topics will feature on this page from all aspects of the surgery. These topics will include frequently asked questions from our Dispensary Department to Reception and from our Phone Room. Each Area of the surgery will be colour coded so you know which department each question relates to. 


If you feel that we are missing any topics that you think may be beneficial to being on our FAQ pages please contact the surgery by using our comments and suggestions form under the contact us page on the Navigation bar.

Dispensary Questions:

What are Dispensary's opening hours? 

Dispensary's opening hours are Monday-Friday 8am-6pm

Prescription Pick-Up:

A common miscommunication that happens is the 72 hours that needs to be allowed for pick-up of prescriptions. For example if you drop off your prescription on Monday morning then your prescription will be available to pick up Thursday morning. A big mis-conception is that you add the same day of dropping off your request to the 3 day allowed time for dispensary to sort out your medication. 


Reception Questions:

Online Access Problems:

If at any point of either registering to use the service or you are already set up for this service and are having problems your first place for help will be the Patient Access Support Centre. Please always check the support centre for help before contacting the Practice.

How do I register at the Practice:

Step 1: Firstly you need to complete the registration form and New patient health questionnaire found under the Registrations Tab. 

Step 2: After you have sent these forms to us (completing and submitting will send them automatically to the surgery) one of our Patient Liaison Team will contact you to arrange to see Identification 

Step 3: You will be offered to come into the surgery or alternatively a video call will be arranged for you to show us your Identification. (x1 photo ID and x2 letters with name and address OR (Birth Certificate and x2 letters with name and address.)

Step 4: After we have seen your ID you will be registered onto the system. You will receive a letter to say your registration has been successful within 7 days. You will be contacted if for any reason it is unsuccessful.


Administration/Phone Room Questions:

What is and how do I get a Covid-19 Pass: 

For all information regarding Covid-19 passes please click here

When will I be called for my second Covid-19 Vaccination? 

All patients with valid mobile numbers will receive a text message inviting them for their second vaccination between 8-12 weeks after your first dose. Any patients without a mobile number will be called or if we have no contact information for you, you will be sent a letter.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website