Frequently Asked Questions
This page is your first point of contact for all your questions. Our most asked questions and topics will feature on this page from all aspects of the surgery. These topics will include frequently asked questions from our Dispensary Department to Reception and from our Phone Room. Each Area of the surgery will be colour coded so you know which department each question relates to.
If you feel that we are missing any topics that you think may be beneficial to being on our FAQ pages please contact the surgery by using our comments and suggestions form under the contact us page on the Navigation bar.
What are Dispensary's opening hours?
Dispensary's opening hours are Monday-Friday 8am-6pm
A common miscommunication that happens is the 72 hours that needs to be allowed for pick-up of prescriptions. For example if you drop off your prescription on Monday morning then your prescription will be available to pick up Thursday morning. A big mis-conception is that you add the same day of dropping off your request to the 3 day allowed time for dispensary to sort out your medication.
Ordering Repeat Prescriptions:
Our repeat prescription line has now closed. If you can collect your medication from a pharmacy in the Evesham area you contact that pharmacy and they can send the Dispensary a prescription request for you. Please ensure you contact your pharmacy within enough time for your prescription to arrive to us and allow the 3 working days for the prescription to be processed. Another method you can now use to order your medication is to set up online access with the surgery or alternatively drop off your repeat prescription in our post box.
Online Access Problems:
If at any point of either registering to use the service or you are already set up for this service and are having problems your first place for help will be the Patient Access Support Centre. Please always check the support centre for help before contacting the Practice. https://support.patientaccess.com/
How do I register at the Practice:
Step 1: Firstly you need to complete the registration form and New patient health questionnaire found under the Registrations Tab.
Step 2: After you have sent these forms to us (completing and submitting will send them automatically to the surgery) one of our Patient Liaison Team will contact you to arrange to see Identification
Step 3: You will be offered to come into the surgery or alternatively a video call will be arranged for you to show us your Identification. (x1 photo ID and x2 letters with name and address OR (Birth Certificate and x2 letters with name and address.)
Step 4: After we have seen your ID you will be registered onto the system. You will receive a letter to say your registration has been successful within 7 days. You will be contacted if for any reason it is unsuccessful.
Administration/Phone Room Questions:
Can I book face to face appointment with my Doctor?
Our GP appointment system is ‘book on the day’. You are able to book a telephone consultation on the day with the GP you wish to speak with. Our GP's will telephone triage your request in the first instance and book a face to face appointment if needed and arrange any tests required. We offer on-line and direct booking of some GP ‘on day’ face to face appointments. We kindly ask that you telephone between 8-11am on the day you wish to be sure we can accommodate your request.
We have our improved access appointment service that offer telephone consultations in the evening if this would be your preference.
Can a Triage Nurse Prescribe?
Our Advanced Nurse Practitioners offer direct and on-line Minor Ailment Telephone Consultations on the day and will book face to face appointments and arrange any tests required during this consultation. They are able to prescribe and treat minor ailments.