Practice and Patient Charter

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We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.

The care of your health is a partnership between yourself and the Primary Health Care Team.  The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Our responsibility to you:

    • You will be greeted courteously
    • You have a right to confidentiality
    • We will not disclose any information without your written consent
    • You have the right to see your medical records subject to the limitations of the law
    • You will be seen the same day if your problem is urgent
    • You will see a Doctor of your choice whenever possible
    • You will be informed if there will be a delay of more than 20 minutes for your appointment
    • You will be referred to a consultant when a Doctor thinks it necessary
    • You will be given the result of any test or investigation on request or at your next appointment
    • Your repeat prescription will be ready for collection within 48 hours of your request
    • Your suggestions and comments about the services offered will be considered sympathetically and any compliant dealt with quickly
    • Should we be unable to resolve the problem we will advise you on other agencies to assist you further.

Your responsibility to us:

    • Please treat all practice staff with respect. Violent or abusive behaviour may result in removal from our list
    • Please treat all practice staff with respect. Violent or abusive behaviour may result in removal from our list
    • Attendance if required at our Chronic Disease management Clinic (ie Asthma, COPD, Diabetes, Hypertension)
    • Attendance for immunisations (influenza vaccination if appropriate)
    • Attendance for cervical smear test (if appropriate)
    • Do not ask for information about anyone other than yourself unless you have documented authority on the person’s medical record
    • Tell us of any changes of name, address or contact telephone numbers so that our records are accurate
    • Only request an urgent appointment if appropriate
    • Home visits should only be requested if you are really too ill to attend the Practice, and night visits should be for emergencies only
    • Please cancel your appointments in good time if you are unable to attend
    • Please be punctual but be prepared to wait if your own consultation is delayed by an unexpected emergency
    • Please allow sufficient time for your consultation’s letter or the results of any tests to reach us.  You will be advised of the usual length of time to wait
    • Please attend for review of your repeat medicines when asked, before your next prescription is due
    • Do let us know whenever you feel we have not met our responsibilities to you.





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