Merstow Green Medical Practice
Welcome to the home page of the Merstow Green Medical Practice website. We aim to provide all our patients with a high standard of personal, caring family medicine within the resources available to us and to deal with any problems you may have as quickly and efficiently as possible.
We hope to use our Surgery website as a way of presenting all our patients with an up to date resource for all information relating to our Practice. We will keep it current with any news, developments and details that are relevant to the Practice and our patients.
As well as a source of information about our Practice, the staff and the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.
Our team includes 7 GPs, 5 Nurses, Practice Pharmacist, 3 Health Care Assistants, our in-house Dispensary (available to eligible patients) with delivery service where appropriate, Reception, Medical Secretaries and Management staff.
Should you wish to register at our Practice, whether new to the area or from another local GP Surgery and you live within our Practice catchment area, please complete a registration form available from our Patient Liaison Team on the Reception desk.
IMPORTANT MESSAGE FOR PATIENTS - FRAUD ALERT - BE AWARE
BEWARE OF SCAMMERS
There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS.
Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern.
We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number. Our doctors/nurses/admin members never ask for any details apart from Name, DOB and Address to verify we are speaking to the correct person.
Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.
If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.
April 2020 Newsletter
We would like to take this opportunity to thank you all for your patience in this time of crisis.
All GP surgeries in our Vale Primary Care Network are sharing their resources to support patients in our area. Demontfort Medical Practice are now operating from within our medical practice. When calling the surgery if you require Merstow Green Medical Practice please press 2. Demontfort Medical Practice patients will be asked to press 1.
We have made a few changes to the way that we work for the protection of you and our staff. All contact to the surgery will be triaged and appropriate appointments made. We have introduced video consultations and are using text messaging services to prevent patients from having to come to surgery unless absolutely necessary. Please do not come to the surgery before telephoning us. When you do attend the surgery our doors will be closed and you will need to press the intercom before coming into the surgery. You will be asked the reason for your visit to us before we open our door to you.
Our dispensary dispenses medication to our outlying villages and we have commenced a delivery service for our extremely vulnerable and vulnerable patients. When you order your repeat prescription please let us know if you would have difficulty in collecting your prescription and we will try and accommodate you within our delivery service. If your preference is to collect you can collect between 8am-6pm Monday – Friday. When you attend the surgery to collect your medication please ring the intercom and let us know you are here to collect your prescription.
If you need extra support at this time please telephone so we can refer you to services that are supporting our patients in the community at this difficult time.
We want you all to stay well so please follow the government guidelines and ‘Stay Home, Protect the NHS and Save Lives'.
From all the team at Merstow Green Medical Practice.
Coronavirus / Covid19 Advice
The NHS Worcestershire and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available where possible. You can find the latest information and advice from Public Health England at: www.gov.uk/coronavirus and on nhs.uk
If you have a new continuous cough, and/or fever, loss of taste/smell you should stay at home and self isolate for 7 days, the remaining household should self isolate for 14 days. If you live alone and are experiencing the above symptoms you only need to self-isolate for 7 days. Stay indoors and do not be in close contact with anyone else. If your symptoms deteriorate NHS 111 have an online coronavirus service that can tell you if you need further medical help and advice on what to do: https://www.nhs.uk/conditions/coronavirus-covid-19/ Only telephone NHS111 direct if you are unable to go on-line. Do not go to a GP surgery, community pharmacy or hospital.
- Testing is now available for anyone millions more. Essential Workers, anyone that must leave the house for work, people over the age of 65. To book a test please click: Book a test
- Wash your hands more often than usual, for 20 seconds using soap and hot water. Especially when you get home or into work, after coughing, sneezing and blowing your nose, after being in public areas, or when you eat or handle food. Use hand sanitiser if that’s all you have access to.
To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.
put used tissues in the bin straight away and wash your hands afterwards
- try to avoid close contact with people who are unwell
- do not touch your eyes, nose or mouth if your hands are not clean
Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.
At the current time and based on our understanding of what is known of COVID-19 and other similar respiratory viruses, it is likely that older people and those with chronic medical conditions may be vulnerable to severe disease. As more information emerges, recommendations may change.
MED 3/FIT NOTES INFORMATION FOR PATIENTS
Click on the link for a copy of the below Statement:
Link: Information for Employee's re Med 3 Certification
Online booking of appointments and ordering prescriptions
Please click Patient Access for online booking of appointments and repeat prescription ordering. Please note: We are unable at this time to offer 'online face to face appointments' for booking.
Patient Participation Group
We are pleased to have a Patient Participation Group and encourage interested patients to join. Members will be kept informed of topical issues, be able to express their views on planned service developments and to raise any issues which are of concern and/or will help to improve the standard of care offered by us. If you would like to join the group, please ask the Patient Liaison Team led by Colette Woodhouse the Patient Liaison Manager email firstname.lastname@example.org.
Would you recommend our Practice to your friends and family?
The NHS Friends and Family Test is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone. For more information about the Friends and Family Test, please watch this short Friends and Family Test video.
Please click here to view our Friends & Family Survery Results
(Site updated 21/05/2020)