Online Consult

Coronavirus / Covid19

Following Public Health Guidance please note we are no longer offer face to face appointments without being triaged first, therefore we are unable at this time to offer any Patient Access 'On-Line face to face appointments'. Please see further information below regarding Coronavirus / Covid19.  Many thanks.

Repeat Prescribing Requests

Please be aware that we will be moving from 48 hours to 72 hours notice for repeat prescription requests from April 2020.

Clinics & Services

Adult Immunisations

We recommend an influenza immunisation to all patients aged 65 or over and patients with chronic heart, lung or kidney disease, diabetes and asthma and residents of nursing and rest homes or a carer. This is usually available during October and November and clinics are run during this time. Please ask at Reception for details.

Immunisation with pneumococcal vaccine (Pneumovax), which is a one off vaccination, is also available and currently recommended for the over 65’s and those with chronic illness. This can be done at the same time as the ’flu vaccination.

All patients are encouraged to keep their tetanus immunity up to date; after the initial course of 5 tetanus vaccinations has been given, no further vaccination should be required unless there has been a major injury or travel to a remote area with limited access to medical facilities is planned. Single dose tetanus is no longer available – it is now a combination shot called Revaxis which combines tetanus, diphtheria and polio.

Adults at risk should make an appointment with the Practice Nurse for other immunisations such as hepatitis A and B and meningococcus A and C.

Antenatal Clinic

You will be seen regularly throughout your pregnancy by the Midwife and/or Doctor and at hospital. Please always bring a urine sample in a clean bottle to your antenatal appointment.

Your immediate postnatal care will be provided by the Midwife team, with your postnatal check being provided by the Surgery team around 6 to 8 weeks after the birth.

You will be provided with contact telephone numbers to enable you to contact a Midwife at any time if you have concerns or problems.

Asthma Clinic

This Practice Nurse-run Asthma Clinic provides advice and ongoing support for newly diagnosed and established asthmatics. All aspects of care are provided including assessing symptoms, triggers and treatments as well as self-management plans. Adjustments to medication and devices may be made if appropriate and prescriptions issued in liaison with Doctors.

All new patients with asthma registering with the Practice are invited to attend the Asthma Clinic and annually thereafter if well controlled.

Cervical Smears

The Practice has a screening programme with automatic recall. Current recommendations state that women between 25 and 49 years should have a smear test every 3 years and women between 50 and 64 years should be tested every 5 years. A smear test is a simple way of assessing the health of the cervix. Experts can check and recognise changes which suggest that cancer may develop in the future.

Please contact the Practice for your result. Occasionally you may be asked to have a repeat test. This can be for technical reasons (the cell sample was obscured) or because there is a concern regarding some of the cells.

The GPs may be instructed to repeat the test at intervals or to refer you to a gynaecologist for a closer inspection or for colposcopy (an outpatient procedure).

We know that some of our patients do not take up the offer of cervical screening, despite several invitations. If you have not responded to 3 invitations we will send you a letter to sign, instructing us that you do not wish to take part in the screening programme.

You will be given the opportunity every 5 years to change your mind.

If you have received invitations and do not wish to have a smear test, please contact us in order that you may sign our form.

Child Immunisation and Vaccination Clinic

Child development checks form part of the child health surveillance programme and are carried out at 8 weeks – see the immunisation schedule.

If your child is due any immunisations a reminder will be sent for you to attend the Practice. Immunisations cannot be administered without parental consent. Therefore if a grandparent is bringing the baby, written consent must be brought with the child and pre-signed by the parent. Social Services must also give written consent if the child is under the care of Social Services.

Chronic Disease Clinic

Over the last few years we have been providing our Practice Nurses with advanced training in chronic disease management. This means that they have extensive knowledge and experience in the management of conditions such as diabetes, heart disease, asthma and high blood pressure. If you have been diagnosed with one of these conditions, your GP will involve the Practice Nurse in your care at the earliest opportunity. We also offer a Specialist Health Clinic for patients with more complex cases.

Once your condition has been stabilized, the Practice Nurse will assume responsibility for the monitoring and routine follow-up of your chronic disease. This will involve you making an appointment to see the Practice Nurse regularly for a review. The Practice Nurse will advise you how frequently you need to be seen and if you need to have any blood tests taking before your appointment. If this monitoring reveals any problems that may require a significant change in therapy, the Practice Nurse will refer you back to your Doctor.

However, if at any time you develop new symptoms that you are concerned about, you should make an appointment to see either the Practice Nurse or your GP.

Chronic Obstructive Pulmonary Disease Clinic

This chronic lung disease, primarily caused by smoking, can be very debilitating. This Practice Nurse-run clinic aims to improve quality of life for patients and control symptoms. An annual check provides an opportunity to assess lung function and monitor disease progression, address lifestyle issues and give support and advice.

Community Dental Services Self-Referral

Please click here to find out more about Community Dental Services self-referral and complete a referral form.

Diabetic Clinic

If you have been diagnosed with diabetes, you will require regular monitoring of your condition. This will mainly be performed by the Practice Nurse who will liaise with your GP about any specific therapies required. Our overall aim is to enable the patient with diabetes, by the means of education and discussion, to take responsibility for their day to day diabetes care.

For further information regarding a healthier you, please click the following link NHS Diabetes Prevention Programme patient information.

Family Planning

Comprehensive confidential advice is available during normal surgery times by all the GPs. We offer general advice on contraception and in particular oral contraceptives, injectable contraception, implants and IUS/Ds (coils).

Implants and IUS/Ds require a special appointment, which you will need to arrange with Reception. It is important that you discuss whether an implant or IUS/D is appropriate for you with your GP before making this appointment.

The ‘morning after pill’ or emergency contraception is prescribed when appropriate, but you need to seek advice within 72 hours.

Lifestyle Advisors - Working in the Vale Primary Care Network

Introducing our Lifestyle Advisor Service          

Do you need a helping hand to improve your health and wellbeing?

Are you looking to introduce positive lifestyle changes such as

  • Eating more healthily
  • Losing weight
  • Giving up smoking
  • Drinking less alcohol
  • Becoming more active
  • Reducing the risks from a long term health condition


Our trained Lifestyle Advisors will give you the motivational support you need to make small changes to your life, making a big difference to how you feel.

One to one support and group sessions are available for any patient aged 16 and over – all free of charge.

No GP appointment is necessary. You can just refer yourself to the Lifestyle Advisor by filling in an online form or asking our Reception Team to complete the form for you.

For more information about how the Lifestyle Advisor can help you and for details on how to refer yourself for lifestyle support, please click the attached link  Lifestyle Leaflet

(The Lifestyle Advisor Service is provided by the Vale Primary Care Network of GP Practices, working in partnership with Onside Advocacy)

Minor Surgery

The Practice offers a minor surgery service for procedures such as removal of ingrowing toe nails, warts and moles. You will need to make an appointment with a GP first to discuss your condition and the GP will then decide if this is suitable for treatment at the Practice.

If suitable, you will be put on our waiting list for a further appointment in a Minor Surgery Clinic. At the present time Doctors Egan, Shackley and Reddy hold Minor Surgery Clinics to which any of the GPs can refer.

For all minor surgery appointments, please can you arrive at least 10 minutes before your appointment to complete the pre-surgery paperwork.

Pharmacy Minor Ailments – no appointment needed

Your Pharmacist is a highly trained healthcare professional who can provide advice on common health problems and the best medicines to treat them and can prescribe for certain ailments.  You no longer need to make an appointment with a GP if your ailment is listed below:

  • Coughs, colds and sore throats
  • Hay fever and allergies
  • Rashes including eczema and athlete’s foot
  • Earache, headaches and migraines
  • Aches and pains
  • Constipation and diarrhoea
  • Indigestion/heartburn
  • Bites and stings
  • Cold sores and mouth ulcers
  • Conjunctivitis
  • Haemorrhoids
  • Nappy rash, teething and oral thrush
  • Scabies
  • Threadworms
  • Sprains and strains
  • Cystitis and vaginal thrush
  • Headlice

South Worcestershire pharmacies offer a service where some medicines are available free of charge to those patients* who get free NHS prescriptions. There is no need for a prescription from your GP. Please speak to the Pharmacist for more details.

* Patients must be registered with a GP Practice in South Worcestershire.

Patients Over 75 Years of Age

We offer 3 year reviews and annual reviews for patients aged over 75 years on request.

Physiotherapy Self-Referral

Did you know you can self-refer to our South Worcestershire Community MSK Therapy service? The service helps restore movement and function to as near as normal as possible as a result of injury, illness or other disability. Please click here to find out more and complete a referral form.

Social Prescribers - Working in the Vale Primary Care Network

From the age of 16 years old they can offer time with you to focus on the things that matter to you, long term conditions, mental health, feeling lonely or isolated or have general difficulties day to day.  They can offer support and help make informed decisions about your wellbeing.  It you feel you need help please contact the surgery.  We will make a referral to Joe Rae our Social Prescriber who will be able to assist you during this difficult time.

Text Reminders

We can now text you to remind you of an appointment you made in advance.

If we already know your mobile number, you will automatically be set up for this service.  If you would like this service and we do not have your mobile number, please let us has this to enable us to set this up for you.

If we have your mobile number and you DO NOT want this service then please let us know and it can be blocked for you.

In case your mobile is used by someone else, the wording of our text messages does not contain anything that identifies you or the reason for your appointment.

Translation Services

We have the ability to book translation services when necessary for our patients requiring assistance during their appointments.

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