Doctor Appointments - Triage Telephone System
Due to an increase in demand we have now introduced a triage system to improve access to our services. All calls are confidential. The Triage Team are working with and are supervised by the On Day Duty GP. As part of this process all telephone calls will be triaged and you will be asked details of the nature of your call to enable them to assist you more appropriately. The On Day Duty Team consists of an On Day Duty GP and an Advanced Nurse Practictioner(s).
If you are at our Reception and wish to discuss anything in private, please ask a member of the Patient Liasion Team for the use of our dedicated interview room.
You can make an advanced telephone GP consultation appointment by contacting the Practice on 01386 765600 between 8.00am and 6.00pm weekdays or online through Patient Access. When you telephone the Practice to make an appointment with a GP, the Triage Team will ask for a little information to be able to book the next appropriate telephone GP consultation appointment. These GP telephone consultation appointments are available 2 weeks in advance. The Triage Team will no longer arrange direct GP face to face appointments.
If your call is urgent please endeavour to call us between 8.00am to 11.00am (when possible). Your call will be triaged by our Triage Team and if your call is deemed as urgent a message will be given to the On Day Duty Team. They will then assess and make an appointment for you if needed. Please do not request to speak with the On Day Duty Team if your need is not urgent. Our Triage Team can assist with administration requests more efficiently than requesting a call back from the On Day Duty Team.
Urgent appointments are not for repeat prescriptions, fitness for work certificates or for signing forms.
Improved Access Appointments
We now offer GP routine face to face improved access appointments (on occasion telephone consultations) for our patients to be seen (subject to availability) at The Hub which is at The Riverside Surgery, Evesham, Monday to Friday from 6.30pm to 8.00pm and weekends from 8.00am to 12noon. When the appointment is made for you, you will be asked to consent to registering to this service and for the clinician to view your medical record.
Please speak to the Practice during surgery hours if you wish to be booked into this service.
From 1 April 2019 you will be able to telephone the Worcester Hub directly on 01905 789061 to book/cancel your appointment during improved access hours (6.30pm to 8.00pm weekdays, 8.00am to 12noon weekends). The Reception staff based there will receive your call and will be able to book your appointment into one of the 5 Hubs, depending on availability and whether it is appropriate. Please see attached for further information regarding GP extended hours. Please see attached for further information regarding nurse extended hours.
Advanced Nurse Practitioner(s) (Minor Ailments) Appointments
Our Advanced Nurse Practitioner(s) are now part of the On Day Duty Team and are able to treat and prescribe for minor ailments. The Triage Team will require clinical information to be able to forward your details and reason for the urgent call on to our On Day Duty Team who will assess and book appointments as appropriate.
As part of the On Day Duty Team, our Advanced Nurse Practitioner(s) may be the most appropriate person to make a home visit if required.
Healthcare Assistant Appointments
If you need an appointment for an ECG, blood pressure check, testing of urine, new patient check and routine height and weight management, please make an appointment with the Healthcare Assistant, who has special training for this purpose. These appointments are pre-bookable several weeks in advance.
If you need an appointment for a blood test please book a phlebotomy appointment. Early appointments are available for patients who need to fast for certain blood tests. If you need to fast for a blood test please only drink water and do not eat anything 15 hours prior to your appointment. Please take any regular medication at your usual time with water only. An information sheet is available from Reception should you require further details. These appointments are pre-bookable several weeks in advance.
Automated Patient Check-in
The Practice now has an automated arrival facility. Instead of queuing at the Reception desk to let us know you have arrived for an appointment, you can arrive yourself simply and quickly by pressing a few buttons on the touch screen positioned on the right hand side of the waiting room.
Our touch screen will ask you for your gender and your date of birth. From those 2 pieces of information, the touch screen will find your appointment and display your appointment time and GP/Nurse, asking you to confirm if the appointment details are correct. Once you have confirmed these details, your clinician knows you are in the waiting room and you can take a seat. There is no need to report to the Reception desk.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Sometimes you may wish to be accompanied by a family member or friend. At other times you may wish to have a formal chaperone present i.e. a female member of our clinical team, though at busy times the chaperone may be a member of our support team. Wherever possible please make this request at the time of booking your appointment, so that we can make the necessary arrangements.
Whilst we will always do our best to provide a chaperone if requested, this may necessitate us re-scheduling your appointment for a time when a chaperone can be present. Your healthcare professional may also require a chaperone to be present, for certain consultations, in accordance with our chaperone policy.
Clinics and Other Services
Our team of Practice Nurses and Health Care Assistants provide a full range of services. They are responsible for routine injections, child immunizations, travel advice and necessary vaccinations, cervical smears, weight management, ear syringing, dressings and removal of sutures. In addition, they have their own areas of expertise to monitor ongoing chronic diseases (ie diabetes, asthma, COPD). These appointments are pre-bookable 4 weeks in advance.
For the full range of services we offer, please see the Clinics and Services section of our website.
Please download the links below to obtain easy read versions of our Practice staying healthy forms.
MGMP Learning Disabilities Having a Health Check
MGMP Learning Disabilities Staying Healthy